Shipping & Return Policy

Production Times

Many Ta Jewelers pieces are crafted to order. Unless otherwise stated on the product page, made-to-order jewelry is typically ready to ship within 2–4 weeks after payment, order verification, and receipt of any information needed to begin production.

Engraving or personalization may add approximately 2–3 business days. Production times are estimates and do not include transit time.

If we cannot ship your order within the stated timeframe, we will contact you with an updated estimated shipping date. You may accept the delay or cancel the unshipped order for a full refund.

Domestic Shipping

We provide complimentary FedEx 2-Day shipping on eligible orders within the United States.

Shipping time begins after production is complete. Adult signature confirmation is required for delivery of high-value merchandise. Tracking information will be emailed when your order ships.

Please provide a complete and accurate delivery address. Contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has shipped.

Order Verification

To protect our customers and prevent fraud, we may request photo identification or additional order verification before production or shipment.

Verification requests will come from an official Ta Jewelers email address. A delay in completing verification may delay production or shipment.

International Shipping

International shipping availability depends on the destination and merchandise ordered.

Customers are responsible for customs duties, taxes, brokerage charges, and other fees assessed by the destination country. These charges are not included in the product price or shipping charge.

If we cannot ship an order to the selected destination, we will cancel the unshipped order and issue a full refund.

Lost, Damaged, or Delayed Shipments

If tracking shows a delivery problem, or if an order arrives damaged, contact us promptly at info@tajewelers.com.

Please retain the merchandise, packaging, shipping label, and any supporting photographs while we investigate. Resolution may require cooperation with the shipping carrier.

Returns and Exchanges

Because many of our products are crafted to order, we do not accept returns based solely on buyer’s remorse or a change of mind.

Eligible, non-personalized merchandise may be considered for exchange or store credit within 10 calendar days of delivery.

All returns require approval before they are shipped or brought to a store.

To be eligible, merchandise must be:

• Unworn, unaltered, and undamaged

• In its original packaging

• Accompanied by proof of purchase

• In resalable condition

• Returned in accordance with the authorization instructions provided by Ta Jewelers

Approval is subject to inspection after the merchandise is received.

Final-Sale Merchandise

The following merchandise is not eligible for return, exchange, or store credit unless it arrives damaged, defective, or different from what was ordered:

• Engraved or personalized merchandise

• Custom-made rings

• Special-order or one-of-a-kind merchandise identified as final sale

• Merchandise marked “Final Sale”

These restrictions do not limit any rights that cannot legally be waived.

Return Shipping and Fees

For an approved exchange or store-credit return that is not caused by an error or defect, the customer is responsible for insured return shipping.

Any applicable restocking or reconditioning charge will be disclosed before the return is authorized. Normal inspection will not result in an undisclosed fee.

If Ta Jewelers confirms that an item arrived damaged, defective, or different from what was ordered, we will provide return instructions and cover reasonable return-shipping costs.

Damaged, Defective, or Incorrect Merchandise

Report damaged, defective, or incorrect merchandise within 48 hours of delivery by emailing info@tajewelers.com.

Include:

• Your name and order number

• A description of the issue

• Clear photographs of the merchandise and packaging

After inspection, we will provide an appropriate remedy, which may include repair, replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.

Requesting a Return or Exchange

Before sending merchandise, email info@tajewelers.com with your order number and reason for the request.

Do not ship merchandise until you receive approval and return instructions.

Approved returns should be securely packaged and sent with tracking and insurance to:

Long Ta Jr - Online Returns
818 N. Broadway, Unit 111B
Los Angeles, CA 90012

Ta Jewelers is not responsible for merchandise lost or damaged during an unauthorized or inadequately insured return shipment.

Return Processing

Please allow approximately 5-10 days after delivery to Ta Jewelers for inspection and processing.

Approved store credit or exchange details will be sent by email. When a monetary refund is required or separately approved, it will be returned to the original payment method.

Original shipping, international duties, taxes, and customs charges are not refundable unless required by law.

In-Store Returns

An approved return or exchange may be completed at a Ta Jewelers location with the original invoice or proof of purchase. The same eligibility requirements and exclusions apply.

Questions

For questions about production, shipping, returns, or exchanges, contact:

Email: info@tajewelers.com
Address: 818 N. Broadway, Unit 111B, Los Angeles, CA 90012